Dispute Resolution
If you have a concern about Inclusion Langley Society, we want you to know that you can make a complaint in a safe, comfortable way, regardless of what the complaint is about, who it is about, and what you think may happen. Your complaint will not result in retribution for anyone.
What is a complaint?
The complaint process is designed to be accessible, person-centred, responsive and fair. When you submit a formal complaint, Inclusion Langley is committed to reviewing your concerns in a timely way and begins the complaint process immediately. You can ask someone you trust, to help you file a complaint if you need assistance.
There are different ways to submit your complaint. You can submit your complaint by email, mail, through our website or by making an appointment at our head office. You can call our main office at 604-534-8611 for our contact information. Formal complaints can be submitted in writing or by using the form on this page. Annually, we review all complaints to assist us to make improvements in service delivery.
The Complaint Process
Step 1You submit your complaint in writing to the Director of Quality Assurance who will respond to you in writing within 14 days. You will receive a written letter, describing what we did to investigate your complaint and any actions that we will take because of your complaint.
Step 2If the complaint is not resolved at Step 1, the Chief Executive Officer reviews the complaint and will respond in writing within 20 days.
Step 3 If the complaint is not resolved at Step 2, the Board of Directors of Inclusion Langley Society will review the complaint and respond within 60 days.
Step 4 If you still feel that your complaint has not been resolved at Step 3, you can contact other government agencies for advocacy support.